At Pannaafric.com, we want you to be satisfied with your purchase. If you are not entirely happy

with your order, we are here to help.
Returns Policy

Eligibility: You may return items within 30 days of purchase for a refund or exchange,

provided the item is unused and in its original packaging.

Process: To initiate a return, please contact our customer service team with your order
details. We will guide you through the return process and provide you with a return authorization

(RA) number if applicable.

Return Shipping: Customers are responsible for return shipping costs unless the return is

due to an error on our part or a defective product.

 Refunds

Processing:Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the approval or rejection

of your refund.

Refund Method: Refunds will be processed using the original payment method. Please
allow up to 7-10 business days for the refund to reflect in your account, depending on your bank

or payment provider.

Damaged or Defective Items:** If you receive a damaged or defective item, please contact
us immediately for assistance. We may require photographic evidence of the damage to

process your refund or replacement.

Contact Us

If you have any questions about our returns and refunds policy, or if you need assistance with a

return, please contact our customer service team:
Email: support@pannaafric.com
Phone:  +234-802-488-4949, +234-810-644-4902

Live Chat: Available on our website from 9 AM to 6 PM, Monday to Friday.