Need Help?

FREQUENTLY ASKED QUESTIONS

Welcome to Pannaafric.com's Help Center. We're here to assist you with any questions or issues you may have. Our goal is to make your shopping experience as smooth and enjoyable as possible. Below you’ll find answers to frequently asked questions, as well as information on how to contact us for further assistance.

How do I place an order?

Placing an order on Pannaafric.com is easy! Simply browse our categories or use the search
bar to find the products you need, add them to your cart, and proceed to checkout. Follow the

prompts to complete your purchase.

What are the delivery options?

We offer standard and express delivery options. During checkout, you can select your
preferred delivery method. Delivery times and costs will vary depending on your location and the

shipping option you choose.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use

this tracking number on our website to monitor the status of your delivery.

How do I request a refund?

If you need to request a refund, please contact our customer service team. We will guide you

through the process and ensure that your refund is processed promptly.

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original condition and
packaging. Please visit our Returns & Exchanges page for detailed information.

How do I return an item?

To return an item, please contact our customer service team to initiate the process. They will

provide you with instructions on how to return your product.

How do I create an account?

Creating a customer account is simple! Click on the "Sign Up" button at the top of our
homepage and fill in your details. An account allows you to track orders, save favorite items,

and enjoy a faster checkout process.

How do I reset my password?

If you’ve forgotten your password, click on the "Forgot Password" link on the login page.
Enter your email address, and we will send you instructions to reset your password.

How do I become a vendor?

Interested in selling on Pannaafric.com? Visit our [Vendor Registration] page and complete
the application form. Once approved, you will receive access to your vendor account.

How do I manage my vendor account?

Log in to your vendor account using the credentials provided. From your vendor dashboard,
you can manage your product listings, track orders, and view sales reports.

How do I get paid?

Payouts are processed on a regular schedule. You can view your earnings and payment
schedule in your vendor dashboard. For any payout issues, please contact vendor support.

If you need further assistance, our customer service team is here to help. We are committed to

providing you with the best possible service.
Email: support@pannaafric.com
Phone:+234-802-488-4949, +234-810-644-4902

Live Chat: Available on our website from 9 AM to 6 PM, Monday to Friday.
Address: Plot 9, Atakpame Street, off Adetokunbo Ademola Crescent, Wuse II, Abuja, Nigeria